QUEUE MANAGEMENT SYSTEM


Information About Queue Management System Malaysia Price, Malaysia Queue System Price,                                                                                             Queue Management System Installer And Queue Management System Malaysia Service Provider.
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QMS210i is a sophisticated system using state-of-the-art technology in queue management systems. A built-in real-time embedded processor provides wireless capability and Internet connectivity.

 

WEB-BASED TECHNOLOGY

The web-based technology used in QMS210i provides real-time queue information through standard web browsers. Queue status information such as waiting time and number of people waiting may be accessed via LAN or the Internet.

 

WIRELESS KEYPAD

Each counter is equipped with a portable wireless keypad, eliminating messy cables.

 

MULTIPLE SERVICES

QMS210i supports multiple services. Each service can be configured as a priority, primary or secondary service. The ticket number range for each service is also programmable.

 

TWO-PART QUEUE TICKETS

Queue tickets may be printed in single or two parts. A two-part ticket is useful when documents provided by the customer must be processed before the customer can be served.

 

QUEUE DATA AND REPORTS

Queue data and summary reports can be printed using the ticket printer at a preset time daily or as and when needed.

 

VOICE ANNOUNCEMENT

Each call can be accompanied by a voice announcement when the optional voice module is installed. This provides a cordial and efficient way of serving customers. Customization for different languages is possible.

 

SESSION & 24-HOUR MODE

QMS210i can be programmed to start and end operation at the required time daily. It also supports 24-hour operation which makes it unnecessary to shut down the system daily.

 

LOW OPERATING COST

Ordinary thermal paper rolls readily available from the open market are used instead of costly specially perforated rolls which are available only from specific vendors. The advantages are low operating cost, multiple sources of supply and flexible ticket sizes.

 

GRAPHICAL REPORTS Queue data can be uploaded to a PC for permanent storage and further analysis. Comprehensive daily and monthly statistical reports and analysis are available. These reports are invaluable for performance monitoring and staff appraisal.

 

RELIABLE OPERATION  Internal battery backup of queue data protects against sudden power failure. System operation can resume automatically after power recovery.

 UPGRADABLE QMS210i is compatible with all QMS products. It may be upgraded to higher, more sophisticated systems such as QMS300i when necessary.



FOR BANKS, HOSPITALS, CLINICS, ETC.

QMS250i is a cost effective computerised ticket queue system designed to manage customer queues at service counters or rooms. It is used by banks, hospitals, clinics, government service centres and utility bill payment counters.

 

NO MORE STANDING IN QUEUES

By issuing queue tickets to customers, QMS250i eliminates the need for customers to physically stand in line while waiting to be served. When it is a customer’s turn, his ticket number will be displayed on the Main Display and Counter Display as well as being announced in voice.

 

MULTIPLE SERVICES

QMS250i supports up to 4 different services, each of which has a different series of ticket numbers. Service counters can be programmed to serve one or more services. Services can be defined as priority, primary or secondary. Customers are served on a first-come-first-served basis within a category.

 

STORE AND TRANSFER FEATURES

A lapsed number may be stored and automatically recalled later. The transfer feature allows a customer to visit two or more counters one after another with a single queue ticket.

 

STATISTICAL REPORTS

Daily summary reports are automatically printed on the Ticket Printer. Queue data can be retrieved at any time to print the daily or monthly statistical reports and analysis which are useful to managers in future planning, staff appraisal, etc.

 

VOICE ANNOUNCEMENT (OPTIONAL)

The system is equipped with a Voice Module which automatically announces each call in voice. This feature provides a cordial and efficient way of serving customers.

 

EASY UPGRADE TO QMS300i

QMS50i may be easily upgraded to the more sophisticated QMS300i system by merely replacing the queue processor with a Supervisor Terminal.

 

OTHER FEATURES

Beeping for long waiting time

Beeping for new customer arrival

Manual calling

Checking queue length

Limiting number of tickets issued per day for each service

Low running cost

Advertisement on ticket

QTag is a web-based system that integrates existing queue technology developed for our range of queue management products with an innovative locating and paging system.

 

Customers or patients in the QTag system carry a small identification card tag that continuously communicates with in-house base stations. Location information of customers is thus available in real-time at any Internet accessible computer, provided one has authorization to log into the QTag system. The card tags may also be paged from the system, with a short message displayed on an LCD panel embedded in the card tag. By allowing staff to monitor the location of customers and page them when necessary, QTag offers a way to optimise the efficiency of customer flow in the premises of the establishment.

 

QTag is ideal for situations where the queuing process is complex, such as in a hospital or central bank where patients or customers often have to visit more than one service point.

DG100 is a highly sophisticated DGcaller which supports multiple services and counters. This is the ideal solution for establishments which require a full solution for complex queue management, but which do not require statistical reports and analysis. A single service may be called from a single dedicated counter or several counters, and the calling of queue numbers can be done in sequence or randomly. Thus a high degree of flexibility in service is offered by the system. DG100 is suitable for bank branches, clinics, hospitals, government offices and utility bill payment counters.

 

Features:

Slim and battery-operated remote control

Multiple service and counter support

Support multiple systems through programmable remote control ID

Programmable ticket range

Automatic or manual reset to starting turn number

Basic functions: Next, Recall, Random Call, Store, View Store and Remove Stored Number

2- or 3-digit LED display with electronic chime


BETTER QUALITY OF SERVICE

QMS300i is a top-of-the-line computerized ticket queue system designed for managing customer queues at service counters or rooms. It is ideal for banks, hospitals, clinics, government service centres and utility bill payment counters.

 

NO MORE STANDING IN QUEUES

Customers are issued queue tickets for the service required and they typically wait in the waiting area in comfort. When it is their turn to be served, their queue numbers will be displayed on the Main Display followed by an optional voice announcement.

 

BETTER PRODUCTIVITY

QMS300i helps to optimise counter productivity and thus improve manpower management with service counter prediction capability.

 

MULTIPLE SERVICES

QMS300i supports multiple services. Services can be defined as priority, primary and secondary. Each counter may serve one or more services.

 

STORE AND TRANSFER FEATURES

A lapsed number may be stored and automatically recalled later. The transfer feature allows a customer to visit two or more counters using a single queue ticket.

 

QUEUE REPORTS

The system activities and queue data are stored and can be retrieved at any time to print the comprehensive daily or monthly statistical reports and analysis. These reports are invaluable for performance monitoring, planning and staff appraisal.

 

VOICE ANNOUNCEMENT (OPTIONAL)

The system is equipped with a Voice Module that announces each call in voice automatically. This feature provides a cordial and efficient way of serving customers.

 

INTERNET ACCESS

QMS300i software is based on the client-server model. System monitoring, report generation and system configuration may be performed across the Internet.

 

MULTIFUNCTION TICKET PRINTER (MTP) (OPTIONAL)

The Multifunction Ticket Printer provides a touch-screen interface and Priority Customer identification capability with various card input technologies.

 

MULTIMEDIA MAIN DISPLAY (MMD) (OPTIONAL)

The Multimedia Main Display is capable of announcing queue numbers as well as running a movie or online advertisement simultaneously, with the option of a flat plasma screen or high resolution television.

 

OTHER FEATURES

Audio alert for long waiting time

Audio alert for new customer arrival

Password protected login

Virtual Counter Terminal (VCT)

Checking queue length

Switch Counter function

Teller help button

Programmable number of tickets

Low consumables means low running cost

Custom message or advertisement on queue ticket

2-part ticket for multi-stage services.


DG10 helps to improve your customer service by removing standing queues in front of your service counters. There will be no more jostling and jumping of queues. Turn numbers issued to customers help to ensure that they are served in an orderly and fair manner.

 

Features:

Single key operation: Next, Previous and Recall

Compact and battery-operated remote control

Support multiple systems through programmable remote control ID

Programmable ticket range

Automatic or manual reset to starting turn number

2- or 3-digit LED display with electronic chime


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